These terms and conditions of the service that regulate the contractual relationship between the users (hereinafter, the Users or User) and Nawabus Prestação de Serviços, LDA., Regularly Constituted Angolan Law Society, registered at the Commercial Registry under No. 379-12122019 , Taxpayer No. 5000451738, with official headquarters in Luanda, Patriota, Ava Patriota, Mam-Dzaoew Office Center, No. 61, Talatona..

DEAR USER – THANK YOU FOR READING THE TERMS CAREFULLY BY ACCESSING OR MAKING USE OF THE SERVICES, BECAUSE YOU AGREE THAT THESE TERMS AND CONDITIONS IN FORCE WILL APPLY.

Anyone who does not comply with these Terms and Conditions, which are mandatory and binding, should refrain from using the application. Nawabus Prestação de Serviços, LDA., May at any time change these Terms and Conditions.

USE OF THE SITE

As a condition of using this site, you warrant that;

  • You are over 18 years of age;
  • You have the legal authority to create a binding legal obligation;
  • You will use this website in accordance with these Terms of Use;
  • You will use this website only with the information and services offered by our company;
  • You will inform these other people of the Terms of Use that apply to reservations or purchases made on your behalf, including any rules and restrictions applicable to them;
  • If you have a NawaBus account, you will safeguard your account information and supervise and be fully responsible for any use of
    your account by you and anyone other than you. We reserve the right, in our sole discretion, to deny anyone access to this website
    and the services we offer, at any time and for any reason, including, without limitation, breach of these Terms of Use.

IMPORTANT POINTS

Nawabus Prestação de Serviços, LDA. is a company that sells bus tickets online. It does not operate its own bus services. In order to provide

a comprehensive choice of bus operators, departure times and prices for customers, it has partnered with many bus operators. We strongly
advise you to choose the bus operators you know and whose service you feel comfortable with.

The responsibilities of Nawabus Prestação de Serviços, LDA. are:
  • Issuing a valid reservation (electronic ticket) that you can print and present to the driver at the terminal address indicated on the electronic ticket.
  • Providing support in case of cancellations initiated by the bus company.
  • Providing support as requested by you, but only for bus operators that allow the passenger to initiate the reservation and / or refund (if any).
  • Provide customer support and information in case of delays / inconveniences.
The responsibilities of Nawabus Prestação de Serviços, LDA. DO NOT include:
  • The operator’s bus does not depart / arrive in time.
  • Employees of the bus operator drive and / or competence or the lack or absence of it
  • Bus operator seats, etc., not meeting your expectations.
  • The bus operator cancels or reschedules the trip for any reason
  • Any injury or damage to you and / or your property
  • Your luggage or other property is lost / stolen / damaged
  • The bus operator changes seats at the last minute or changes the type of bus and the type of seat and accommodation on the bus that will transport him
  • Your waiting at the wrong departure point (contact the bus operator to find out the exact departure point if you are not a regular traveler on that particular bus)
  • The bus operator changes the boarding point and / or uses a mini bus at the boarding point to take you to the bus departure point
  • The departure / arrival times mentioned on the ticket may change on certain days due to unavoidable situations, such as heavy traffic or vehicle breakdown. The bus operator has the last word on the actual arrival and departure times of the bus, the route to be taken, the actual arrival and departure points and all stops in between.
  • Passengers must present their E-TICKET (printed or via NawaBus App) to the bus operator / driver before or at the time of departure. The bus operator may also require you to provide proof of identity, such as B.I. or driving license and other valid
    identification documents, with a photo. Tickets or reservations paid by you and received by Nawabus Prestação de Serviços, LDA. They will be refunded when you request:
  • Reimbursement is requested after the occurrence of bus travel cancellations and route suspensions for reasons of protection
    and safety (as determined by the bus company) or when justified by circumstances other than the bus company or
    Nawabus Prestação de Serviços, LDA . Control or delays or deviations in the journey; or
  • You are not allowed or have left the bus for reasons other than compliance with these Terms and Conditions or the transport policies or terms and conditions imposed by the bus company or any applicable law or regulation.
  • Refund is permitted under the bus company’s policy.

See the REFUND and CANCELLATION process below.

In the case of a booking confirmation / email sent via email and notified via sms, experiencing delay or delivery failure due to technical reasons or as a result of incorrect email ID / phone number provided by the user etc. , a ticket will be considered ‘booked’ as long as the reservation is marked by the system as PAGA.

COMMUNICATION POLICY

By accepting these terms and conditions, you accept and agree that Nawabus Prestação de Serviços, LDA. You can send alerts, notifications and updates to the email and telephone number of Angola provided by you during the registration process of Nawabus Prestação de Serviços, LDA. You acknowledge that alerts and notifications will be received only if you have an Internet connection and the Angolan phone is in “Enabled” mode to receive SMS. If your phone is in “Disabled” mode and / or you do not have an internet connection or intermittent, you may not receive notifications on the spot or receive them.

Nawabus Prestação de Serviços, LDA. will endeavor to provide the service and it will be deemed that you must have received the
information sent from NAWABUS, LDA. as an alert in the email and phone number provided during the course of the booking and Nawabus
Prestação de Serviços, LDA. you are under no obligation to confirm the authenticity of the persons receiving the alert. You cannot blame NAWABUS, LDA. due to the unavailability of the service anyway.

You acknowledge that the email and SMS service provided by Nawabus Prestação de Serviços, LDA. is an additional feature provided for
customer convenience, that the e-mail and SMS service is highly dependent on telecommunications service providers, their networks and
intraconectivity and interconnectivity, and that the e-mail and SMS service may be susceptible late deliveries, non-deliveries, incorrect deliveries, errors, omissions and / or inaccuracies. If you notice any errors, omissions and / or inaccuracies in the information provided in the alert, you must immediately inform Nawabus Prestação de Serviços, LDA. about it and Nawabus Prestação de Serviços, LDA. will endeavor to correct the error, omission and / or inaccuracy as soon as possible. You will not hold Nawabus Prestação de Serviços, LDA responsible. for any loss, damage, claim, expense, including legal costs that may be incurred / incurred by you on account of the email and SMS service (including, without limitation, late deliveries, non-deliveries, incorrect deliveries,
errors, omissions and / or inaccuracies).

You agree to indemnify and exempt Nawabus Prestação de Serviços, LDA. and the email and SMS service provider, including its shareholders, directors, employees and employees, for any damages, claims, demands, procedures, losses, costs, charges and expenses, including legal fees and attorneys fees that Nawabus Rendered Serviços, LDA. and the email and SMS service provider may, at any time, incur, sustain, suffer or suffer, as a consequence or arising from:

  • Misuse, improper or fraudulent information provided by you,
  • Providing an incorrect email and number or an email and number belonging to unrelated third parties and / or
  • Receive any message related to the reservation number, travel itinerary information, reservation confirmation, modification of a ticket, cancellation of the ticket, change in bus schedule, delay and / or rescheduling from Nawabus Prestação de Serviços, LDA. and / or the email and SMS service provider.

By accepting the terms and conditions, the customer acknowledges and agrees that Nawabus Prestação de Serviços, LDA. you can call the
phone number provided by the customer while registering for the service or any number replaced and informed by the customer, with the aim

to collect customer feedback about their trip, bus facilities and / or bus operator services.

Complaints and complaints related to bus travel should be reported to the support team of Nawabus Prestação de Serviços, LDA. within 10 days of the customer’s travel date.

For questions and concerns related to payments, contact Nawabus Prestação de Serviços, LDA. at geral@nawabus.co.ao. If your case
deserves a refund, you will receive a full or partial refund, depending on the case. Do not file a complaint with your bank or payment gateway until the representatives of Nawabus Prestação de Serviços, LDA. have exhausted all means to resolve their case. There are administrative charges and costs associated with filing a claim with the bank or payment gateway. As such, you will be charged a fine of ‘‘ AKZ 50,000 ’’ plus legal actions against you for each unreasonable dispute you file.

LIMITATION OF LIABILITY

You accept that Nawabus Prestação de Serviços, LDA. act only as an interface between you and the bus operator, and that Nawabus
Prestação de Serviços, LDA. under no circumstances will you be liable for the services you have booked with one or more bus operators. Nawabus Prestação de Serviços, LDA. is not responsible if and to the extent that you can claim damages under an insurance policy such as, but not limited to, travel insurance and / or vacation cancellation.

The information displayed on this website was provided by the respective bus operators, and Nawabus Prestação de Serviços, LDA. is not
responsible for inaccuracies. You must ensure that they verify all information provided before booking.

Except as expressly set out in these Terms and Conditions, all information on this Site is provided without any warranty (express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a specific purpose or non-violation. All implied terms and warranties are excluded.

BY ACCESSING THIS SITE, YOU AGREE THAT NAWABUS PRESTAÇÃO DE SRVIÇO, LDA. SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND,
INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES (SUCH, BUT NOT LIMITED)
RESERVATIONS, PROFITS, REVENUES, CONTRACTS, CONTRACTS, CONTRIBUTIONS, ARISING OUT OF OR IN CONNECTION WITH THE TERMS,
SITE, SITE, INSTALLATIONS, TRANSACTION PROCESSING SERVICE, INABILITY TO USE THE PROCESS INSTALLATION OR RESOLUTION SERVICE, ANY
INSTALLATION ACQUIRED OR RECEIVED ORACES ON THE SITE, OR ANY DELAY OR INCACITY EVALUATE RELEVANT TRANSPORT, OR ANY DELAY OR
INABILITY TO COMPLETE THE BOOKED TRIP, OR YOUR USE OF LINKS FROM THE SITE, IN ADDITION TO THE AMOUNT OF THE SUBJECT TRANSACTION
CARRIED OUT BY YOU THROUGH THE WEBSITE.

BOARDING GUIDELINES
  1. Boarding time is 30 minutes before scheduled departure. Failure to present passengers for transportation within this period will result in the cancellation of your reservation and your seats will be assigned to occasional passengers.
  2. Tickets are non-refundable, except in cases of force majeure or travel cancellations due to the company’s fault; in this case, the
    passenger has the option to request a refund or reschedule the ticket, without surcharge, within ten (10). ) calendar days from the
    date of travel recorded on the ticket. However, the passenger may also rebook that ticket at any time prior to the departure date or within (10) calendar days from the date of travel shown on the ticket. Failure to reserve the ticket within the period mentioned
    above will result in the loss of the fare paid in favor of the company. The new reservation is allowed only once and will be
    subject to a common surcharge fee of 10% (ten percent) of the fare paid.
  3. Nawabus Prestação de Serviços, LDA. reserves the right to cancel trips or change their departure times and/or dates without prior
    notice. Passengers with an affected reservation will be notified accordingly.
  4. Nawabus Prestação de Serviços, LDA. assumes no responsibility for loss or damage of effects, baggage or other personal effects
    carried by passengers, unless they are declared and shown, and a list is provided and a fee is provided and freight costs are paid to
    the dispatcher or driver, and the passenger complies with the instructions of the dispatch assistant or driver regarding their care
    and custody.
  5. Tickets are valid for 30 days after purchase. Passenger tickets lost for any reason will not be returned or replaced by the company
    and the passenger will be required to pay his fare again.
  6. Any unauthorized deletion or alteration of the information stated in the ticket voucher sent to you by email must invalidate and
    invalidate.

REFUND PROCESS

The passenger contacts us via email to info@nawabus.co.ao and communicates his concern. Please follow this format:
Email subject: Refund request – ‘’ TRAVEL ID ’’
Passenger name / cardholder
Travel Date and Time
Bus company
Number of reserved seats
Payment method used (ie debit card, Point of sale)
Amount to Refund
Refund reason
Our customer support will assess whether the reason for the refund can be accommodated or not.

If the reason for the refund is not valid on the bus company T&C, it will be properly explained to passengers. If passengers insist that we reimburse their transaction, they should contact the Bus Company and request their approval. If approved, we will begin the refund process.

If the reason for the refund is valid on the bus company’s T&C, we will comply with the request and start the refund process.

Grades:
The passenger and bus company administrator will receive an email notification that the refund process has been completed.

The refund/reversal process can take at least 48 hours to complete. It is recommended that the passenger accompany our Customer Support if the refund process has not been completed after the scheduled period of time. They can contact us through the following contact numbers: +244 930 533 405 or 930 533 409

Any and all refunds will be subject to the policies and refund process of Nawabus Prestação de Serviços, LDA. effective at the time of the request, including the loss of an amount corresponding to the refund / cancellation fees and payment gateway fees of NAWABUS, LDA. Please note that the refund / cancellation fee and the refund period may differ from one auto operator to another.

CANCELLATION PROCESS

The passenger contacts us via email to geral@nawabus.co.ao and
communicates his concern. Please follow this format:
Email subject: Cancellation request – ‘’ TRAVEL ID ’’
Passenger name / cardholder
Travel Date and Time
Bus company
Number of reserved seats
Payment method used (ie credit card, point of sale, Multicaixa Express etc.)
Amount to be canceled
Reason for cancellation
Our customer support will assess whether the reason for cancellation can be accommodated or not.

If the reason for the cancellation is not valid on the coach company’s T&C, it will be properly explained to passengers. If passengers insist that we cancel their transaction, they should contact the Bus Company and request their approval. If approved, we will start the cancellation process.

If the reason for the cancellation is valid on the bus company’s T&C, we will comply with the request and start the cancellation process.

Grades:
The bus passenger company administrator will receive an email notification that the refund process has been completed.

The refund/reversal process can take at least 48 hours to complete. It is recommended that the passenger accompany our Customer Support if the refund process has not been completed after the expected period of time. They can contact us through the following contact numbers: +244 930 533 405 or 930 533 409

Any and all cancellations will be subject to the cancellation policies and process of Nawabus Prestação de Serviços, LDA. effective at the time of the request, including the loss of an amount corresponding to the refund/cancellation fees and payment gateway fees of Nawabus Prestação de Serviços, LDA. Please note that the refund/cancellation fee and the refund period may differ from one bus operator to another.